Terms and Conditions
1. Basic data
SPOLMETAL, s.r.o., Fügnerova 1437, Slavkov u Brna, 68401
The supplier is a VAT payer.
ID: 607 02 761
(hereinafter referred to as the “Supplier”)
Establishments, addresses and contact details are listed in the Contact section.
2. Order goods
The list of goods on the website www.mamibike.cz is a catalog of commonly supplied goods. The supplier does not guarantee the immediate availability of all items of goods. The availability of goods will always be confirmed on demand.
To order, the customer selects the goods, fills in the order form properly and sends the order. The sent order of goods is a proposal for concluding a purchase contract. The order is also used to reserve goods.
The customer can check the prices of goods for individual items of goods. Prices for shipping and other fees can be verified on the Shipping page.
Before sending the order, the total price for the goods, including related fees, will be calculated and the customer will be asked to agree.
The prices of the goods are valid at the time of the order.
Cancel an order
The customer and the supplier can cancel the customer’s order without giving a reason until the order is confirmed by the supplier. If the supplier cancels the order, he usually states the reason why it is not possible to confirm the order.
Cancellation of the order after the conclusion of the purchase contract is possible only after prior agreement between the supplier and the customer, and under conditions that mutually agree.
3. Shipping of goods
For goods that are to be sent to the customer by post, a binding confirmation of the order by the supplier is required for the actual conclusion of the purchase contract.
A binding order confirmation is not an automatically generated electronic confirmation of receipt of the order in the supplier’s system, but an electronically sent confirmation marked as “final order confirmation ‘” or telephone order confirmation by the supplier, where the supplier and customer confirm the order content, especially the type of goods, number , price for goods and transport, and method and date of delivery. The purchase contract is concluded at the moment of confirmation.
Depending on its availability and the supplier’s operational capabilities, the ordered goods will be delivered as soon as possible by post or another carrier, usually within 1-5 working days of the binding order confirmation. In the case of electric scooters, the delivery time is usually longer, but the customer is informed in good time about a possible extension of the delivery time.
The goods are considered delivered to the address specified by the customer in the order.
Way of transportation
Transport to the specified address is provided by the supplier throughout the Czech Republic. The cost of transporting goods varies according to the chosen mode of transport. The specific method of delivery is chosen by the customer, the current price list is listed on the website www.mamibike.cz in the “basket” section or it is possible to request it in writing at the supplier’s premises. The customer will find the possible mode of transport and conditions of transport of goods in the “transport” section.
Method of payment for the goods
The customer has several options to pay the purchase price for the goods. The goods can be paid in full in person at the supplier’s premises, cash on delivery at the place of delivery of the goods through a contractual delivery service, transfer to an account or payment gateway. Payment can also be made by voucher.
Acceptance of goods
We recommend inspecting the goods immediately upon receipt. If mechanical damage to the product packaging is found, we recommend writing a record of damage to the shipment in the presence of the carrier, this will facilitate any claims.
By signing the consignment note to the carrier, the customer agrees to accept the goods and confirms that they have arrived mechanically undamaged. Therefore, it is better to check the packaging carefully before signing and the goods themselves for appliances wrapped in plastic wrap.
The conditions for taking over the goods, including liability relations, vary depending on the selected carrier, more in the Transport section.
Communication between customer and supplier
Further communication between the supplier and the customer is carried out by e-mail, unless the parties agree otherwise.
4. Personal collection of goods
The goods are reserved for the customer at the supplier’s premises for a period of 7 working days from the invitation to take delivery of the goods.
The customer has the right to inspect the goods at the supplier’s premises before concluding the purchase contract.
In the case of personal collection of goods at the supplier’s premises, the purchase contract is considered concluded only after payment of the full purchase price and acceptance of the goods by the customer.
5. Warranty conditions and complaints – exercise of rights from liability for defects
Warranty SPOLMETAL, s.r.o. – all warranty claims, where the defect manifests itself within 30 days of receipt of the goods, we resolve by exchanging the goods for a new piece. If the goods are not in stock at the moment, they will be produced for you as soon as possible. For an expedited solution to the complaint in exchange for a new piece within 30 days of purchase, the claimed goods must be returned complete. The replacement warranty does not cover mechanical damage.
Warranty period and warranty card
The warranty period begins when the goods are taken over by the customer.
The warranty period is stated for each product in its description. If the product exi
is issued on the day of sale of the goods. If the guarantee certificate does not exist, the tax document serves as the guarantee certificate.
The warranty does not cover normal wear and tear of the goods (or its parts) caused by use. In such a case, the shorter service life of the product cannot be considered a defect and cannot be claimed as such.
Customers who use the goods for the purpose of business or trade with the product, the warranty period is not stipulated by the Civil Code. The warranty period stated on our website is intended only for consumers, not for entrepreneurs who buy goods as part of their business activities (purchase on an ID number).
In the event that the customer discovered a defect in the purchased goods during the warranty period, which was not caused by its improper use, but by the defect of the product itself, he has the right to claim the goods during the warranty period.
If the customer wants to complain about goods purchased in the online store www.mamibike.cz, we recommend contacting SPOLMETAL, s.r.o. We will then provide the customer with information on the next steps. . Shipments from which it is not clear why they were sent to us will be returned to the sender.
It is advisable to send the goods in the original packaging or suitable transport packaging, because the supplier is not liable for any mechanical damage before receiving the goods.
The supplier or service center will assess the justification of the claim for defects in the goods and after the assessment will notify the customer by phone or email about the method of handling the claim. Subsequently, the customer will be asked to pick up the claimed goods.
The deadline for settling the complaint is according to Act No. 634/1992 Coll. thirty days.
In the case of a justified complaint, the customer has the right to a refund of the necessary postage (it will not be, for example, a defect caused by incorrect operation, mechanical damage, etc.). Only costs reasonable for the nature of the goods (eg postage and not taxi costs) can be reimbursed.
6. Withdrawal from the contract
Customer’s right of withdrawal
The customer is entitled to withdraw from the contract if the supplier does not meet the agreed delivery conditions.
Furthermore, a customer who does not purchase goods within the scope of his business or other entrepreneurial activity has the right to withdraw from the contract within 14 days of receiving the goods in accordance with Section 53, Paragraph 7 and Section 54 of the Civil Code.
The supplier is obliged to return the financial amounts paid to the consumer no later than 30 days after the withdrawal. The financial amount will be returned to the consumer’s bank account in agreement with the consumer.
Supplier’s right of withdrawal
The supplier is entitled to withdraw from the contract in case of unavailability of goods, significant changes in the purchase price of goods or in case of obvious error in the price of goods (ie prices obviously different from the usual price for this type / kind of goods). An obvious error in the price of goods is considered, for example, the incorrect indication of the first three digits instead of four, and other obvious errors in writing. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible.
Procedure in case of withdrawal from the contract
Due to the fact that in the event of withdrawal, the contract is canceled from the beginning, returned or replaced by the supplier to the customer and the customer to the supplier all received services.
The customer may withdraw from the contract by notifying the supplier of this fact, eg electronically to the email address firstname.lastname@example.org or in writing at the supplier’s premises.
Upon withdrawal, we recommend stating the order number and date of purchase and submit the original or a copy of the proof of purchase. Shipments from which it is not clear why they were sent to us will be returned to the sender.
If the customer has already received and accepted the goods, he sends the goods back to the supplier’s premises, where the supplier assesses the condition of the returned goods without undue delay. To return the full amount, the goods must be returned to the supplier in undamaged condition, undamaged, complete (including accessories and all provided documents and original packaging).
In the event that the goods are returned to the supplier in a condition other than intact, the customer is obliged to reimburse in particular the costs related to the restoration of the goods and the damage to the goods. Reimbursement of these costs and damages will take place by the fact that the purchase price, which is returned by the supplier in the event of withdrawal, is reduced by these costs and damages accordingly.
Conflict from the purchase agreement
In the event that the item is not in accordance with the purchase contract upon acceptance by the buyer (“conflict with the purchase contract”), the procedure is in accordance with the provisions of Section 616 of the Civil Code.
7. Protection of personal consumer data
With the consent of customers, the supplier collects personal data of customers, namely name, address, telephone number and e-mail connection. This data is mainly used to facilitate customer orders in the future.
If the customer expresses his consent, the supplier can communicate to him by email and telephone business messages with news, offers, advertisements and offer accounts.
participation in surveys and market research.
The supplier does not pass on personal customer data to any other person.
The customer may revoke his consent to the storage and processing of personal data or the sending of commercial communications at any time by sending an e-mail message to email@example.com or notifying the supplier by telephone.
8. Final provisions
These business conditions are valid for all purchase contracts concluded between the supplier and the customer.
The supplier reserves the right to change the business conditions. They will announce the changed conditions in a suitable manner on the website www.mamibike.cz at least one month before the new business conditions take effect.